Privacy Policy
PartSource Kitchener 642 Fairway Road South (“the business,” “we,” “our,” or “us”) respects the privacy of customers, website visitors, and people who contact us about auto parts, accessories, and related inquiries. This policy explains what information may be collected through this website, during phone calls, or when you contact the business about availability, product fit, or store-related support. The business contact point presented on this website is 642 Fairway Road South, Kitchener, Ontario, N2C 1X3, Canada, phone +1 519-748-0064, email [email protected].
We may collect personal information that you choose to provide, including your name, email address, phone number, vehicle details, inquiry topic, and any message content you submit through the contact form. We may also collect basic technical data such as browser type, device type, pages visited, approximate location inferred from IP address, and referral information used to understand website traffic and improve site performance. If cookies or similar technologies are used, they are intended to support basic analytics, security, and website functionality rather than intrusive profiling.
Your information may be used to respond to inquiries, help assess whether a requested part or accessory is likely to match your vehicle, explain next steps before a store visit, maintain service quality, reduce repeated back-and-forth, and protect the website against misuse. If you call or message with urgent product questions, the information you provide may be used to continue the same conversation across reasonable communication channels. We do not expect contact form data to be retained for more than 24 months from the last meaningful interaction unless a longer retention period is required by law, needed to resolve a dispute, or necessary for security recordkeeping.
We may share information with service providers that help operate the website, manage hosting, support analytics, process spam filtering, maintain communications infrastructure, or provide basic cybersecurity protection. Those providers should only access the information needed to perform their functions. We do not sell your personal information as a standalone business asset. We may also disclose information when required by law, to respond to lawful requests, to protect rights or safety, to investigate fraud, or to defend the business in connection with a legal claim.
You are responsible for avoiding unnecessary sensitive information in general inquiries. This website is intended for product and service questions related to vehicles, not for transmitting payment card details, government identifiers, or highly sensitive personal records. While we use reasonable administrative and technical measures to protect information, no website, inbox, or transmission method can be guaranteed completely secure. For that reason, you should use common sense and share only the details reasonably needed to answer your request.
If you are located in Canada, the European Union, or another region with privacy rights laws, you may have rights to request access to personal information, request correction of inaccurate information, ask for deletion where applicable, object to certain processing, or request limits on how your information is used. European users may also have GDPR-related rights including data portability and the right to lodge a complaint with a supervisory authority. We may ask for reasonable identity verification before acting on a request. Some records may be retained where required for legal compliance, security, or legitimate business interests.
This website may contain links or references that lead to third-party platforms, maps, telephony tools, or external business systems. Their privacy practices are governed by their own policies, not this one. We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. The updated version becomes effective when posted on this page. Continued use of the website after an update indicates acceptance of the revised policy to the extent permitted by law. Privacy questions or requests can be directed to [email protected] or by phone at +1 519-748-0064.